If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
1. How do I place an order?
You can place an order directly from our online store by selecting the item, choosing your preferred variant (color, size, set type), adding it to cart, and completing checkout.
You can also place an order via WhatsApp by sending us a list of your selected items and your delivery details.
2. Do you offer cash on delivery?
Yes! We offer cash on delivery (COD) across Pakistan. You pay when your order is delivered to your doorstep.
3. Can I order from outside Pakistan?
Yes. We ship worldwide. During checkout, you’ll see shipping options and costs based on your country. Some restrictions may apply depending on the courier and customs rules.
4. How long does delivery take?
For local Pakistan deliveries, orders are usually delivered within 2–7 working days, depending on your city and courier service.
International orders may take 7–21 working days, depending on the destination and customs processing.
5. What payment methods do you accept?
We currently accept:
Cash on delivery (COD) in Pakistan.
Online payment methods available through Shopify (cards, wallets, etc.), depending on your country and enabled gateways.
6. Are the prices shown inclusive of tax?
Prices shown on the website are in PKR (or your selected currency) and include applicable taxes where clearly stated. Shipping charges (if any) are calculated separately at checkout.
7. How can I track my order?
Once your order is shipped, we will send you a tracking ID or courier details via email or WhatsApp. You can use this number to track your package on the courier’s website.
8. What is your return and exchange policy?
Items must be unused, in original packaging, and accompanied by proof of purchase within the return window (for example, 7–14 days from delivery, depending on your policy).
Final‑sale items and earrings (for hygiene reasons) are generally not eligible for return or exchange unless they are damaged or incorrect.
To start a return or exchange, contact us with your order number and clear photos of the item.
9. What should I do if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery with clear photos and your order number.
After reviewing, we will arrange a replacement, repair, or refund as appropriate.
10. How should I care for my jewelry?
Avoid contact with water, perfume, creams, and harsh chemicals.
Store each piece in its original pouch or a soft box to prevent scratches.
Wipe gently with a soft, dry cloth after use to keep it looking new.
